Get in touch

Have a question, found a bug, or just want to say salaam? Email hello@julyai.app and a real person will read it. We aim to reply within two working days — usually sooner.

Before you email: the quick fixes

Most messages we get have a one-minute answer, so it's worth trying these first.

• Your chat looks empty after signing in. Your history syncs in the background on first load — give it a few seconds, then refresh. Messages are stored on our servers, not only in your browser, so nothing is lost. If it's still empty, check you signed in with the same method you used originally.
• You signed in but landed on a different conversation. Signing in with Google, Apple and email creates separate accounts, each with its own history. Use whichever you started with.
• July AI forgot something. Memory builds over time and prioritises durable facts over passing detail. If something important was missed, tell her directly in the chat — she'll keep it.
• You want to start over. Settings inside the chat lets you erase your memory and profile, or delete your account entirely. You don't need to email us for either.

Account help

For sign-in problems, billing questions, or anything urgent, email us from the address on your account and include: the sign-in method you use (Google, Apple or email), the device and browser, and roughly when the problem started. That usually saves a round-trip of questions.

Your data

Your conversations are tied to your account and private to you. You can export nothing, erase everything, or delete your account outright from Settings at any time — it takes effect immediately and we don't keep a shadow copy.

If you'd like a copy of your data, or want it deleted but can't access your account to do it yourself, email hello@julyai.app from the account address and we'll handle it. See our Privacy Policy for how data is processed.

Bugs

Bug reports are genuinely useful — most of what we fix comes from users noticing something. Tell us what you expected, what happened instead, and the steps that led there. A screenshot helps. If it involves a specific message, roughly when it was sent is enough for us to find it.

Feedback and ideas

July AI is still being shaped. If there's something you'd love to see — a new vibe, a feature, better memory, a language she handles badly — tell us. We read every suggestion, and a fair number of what exists today started as someone's email.

Press and partnerships

For press enquiries, interviews or partnership ideas, email hello@julyai.app with “Press” in the subject line and we'll route it to the right person.

One thing we can't help with

July AI is for conversation and company — it isn't a therapist, a doctor, or a crisis service, and neither are we. If you're in distress or in danger, please contact your local emergency services or a crisis line in your country. Those services are staffed by people trained for exactly that moment, and they will take you seriously.